Questions before you travel?

An eSIM (embedded SIM) is a digital SIM built into your phone, tablet or laptop. Instead of inserting a plastic card, you download a data plan and activate it digitally.

• Built in: an eSIM is part of your device; a physical SIM is a removable plastic card.
• Activation: eSIM plans are activated digitally with a QR code, the app or a code you type in; a physical SIM goes into a slot.
• Flexibility: you can keep several eSIM plans on one device and switch between them.
• Delivery: eSIM plans are bought and delivered online, instantly.

Yes. Our plans give you mobile internet (4G/LTE or 5G, depending on the plan and the country) but no phone number for regular calls or SMS on the carrier network.

Everything that works over the internet works as usual:

• Messaging: WhatsApp, Telegram, Signal, Messenger and more.
• Voice and video calls: WhatsApp, FaceTime, Google Meet, Zoom, Skype, Viber and more.
• Email, social media and browsing: Instagram, TikTok, X, maps and any other app that needs the internet.

• Instant: buy and activate in minutes, from anywhere with an internet connection.
• Made for travel: local data prices without buying a SIM card in every country.
• Keep your number: your main SIM stays in your phone for calls and texts; the eSIM handles the data.
• Cheaper than roaming: you only pay for the data you need.
• No hassle: no SIM tool, no tiny card to lose, and less plastic waste.

No. Phones that support eSIM use it next to your regular plan. The Datasky eSIM is an add-on for mobile data and has no number for calls or SMS.

No, our eSIMs don't include a phone number. After you activate the eSIM you keep your own number for calls and SMS, while the eSIM is used for data, so you avoid expensive roaming fees.

Yes. Your own number keeps working for calls and messages. Calls over the internet (WhatsApp, FaceTime and others) use the eSIM data.

No, we only offer eSIM data plans. If your device doesn't support eSIM, we unfortunately can't provide service for it.

Yes. Portable hotspot devices with eSIM are available in shops and online.

The data in your plan is for the whole validity period (for example 30 days). It does not reset each day.

Yes. Every plan has a validity period, which starts when the eSIM first connects to a network at your destination. The data can only be used within that period, so check the plan details before you buy.

The internet connection on that eSIM stops until you add more data. You can top up the same eSIM anytime from the Top Up tab in the app or on mydatasky.com, with no need to install a new eSIM.

Use Top Up on mydatasky.com or in the Datasky eSIM app: enter your eSIM number at checkout and pay. You get a confirmation with a link to check your data usage, and the new data is added to the same eSIM, with no new install.

• Datasky: open Data Usage on the website or in the app. Your confirmation also has a link to it.
• Your phone: the Cellular / Mobile Data settings show how much each SIM has used. Reset the statistics when you start a new plan.

Yes, if you buy a regional or global plan. Single-country plans only work in that country. Check the list of countries on the plan's page before you buy.

Your eSIM connects automatically to our partner local networks when you arrive. Speed depends on local coverage and your phone (4G/LTE, or 5G where available).

Yes, hotspot works with our plans on iPhone and Android.

• Not working? Restart your phone. This is sometimes needed after installing an eSIM for the first time.
• Local networks: in a few places the local operator can restrict hotspot, so we can't guarantee it everywhere.

Unlimited plans are for travelers and business use on the go. They are not meant for heavy downloads, P2P file sharing, or running a hotspot for several devices around the clock. Regular streaming and social media are fine.

No, each eSIM can be installed on one device only. For other devices you can:

• turn on Personal Hotspot / Internet Sharing on your phone and connect them to it, or
• buy an extra eSIM for each device.

Yes, most eSIM phones can hold several eSIM plans at the same time. Usually only one physical SIM and one eSIM can be active together. You can switch eSIM plans on and off without deleting them.

No. Our plans are prepaid, and we never charge roaming or other fees.

• Roaming data: your home carrier won't charge roaming data as long as the eSIM is set up correctly and Data Roaming is off on your regular line.
• International calls and SMS: a few carriers may still charge these, even with Wi-Fi calling (not common).

We don't work with your home carrier and can't control your phone plan, so ask your carrier if you're unsure about their roaming fees.

Select the Datasky eSIM for mobile data, turn off Data Roaming on your main SIM, and on iPhone make sure "Allow Cellular Data Switching" is off. Your main line can stay on for calls and SMS, but your home carrier may charge roaming fees for them.

Most recent phones do: iPhone XS / XR and newer, Google Pixel 3 and newer, and many Samsung Galaxy S, Note, Fold and Flip models, plus some tablets and laptops. See the full compatible devices list.

Check your own phone:

• iPhone: Settings → Cellular (or Mobile Data). If you see "Add eSIM" or "Add Cellular Plan", it supports eSIM.
• Android: Settings → Network & Internet (or Connections) → SIM cards / SIM Manager, and look for "Add eSIM".
• Any phone: dial *#06#. If an EID number appears, your phone supports eSIM.

Important: your phone must be carrier-unlocked.

Your phone must be unlocked (not restricted to one carrier) to use our eSIM. Ask your carrier to unlock it before you travel.

1. Choose and buy a plan for your destination.
2. Get your details: right after payment you receive a QR code and manual activation details by email, and on WhatsApp if you gave a WhatsApp number. They are also in My eSIM and in the app.
3. Install on Wi-Fi: go to your phone's mobile data settings, tap "Add eSIM" and scan the QR code, then follow the steps and give the plan a name (e.g. "Travel").
4. Activate: the plan activates automatically, at the latest when you arrive at your destination.

We recommend installing your eSIM before you travel, while you're connected to a stable Wi-Fi network. You can keep the eSIM line turned off until you land, then turn it on, enable Data Roaming for it and select it for mobile data.

Yes. Your phone needs a stable Wi-Fi or mobile data connection to download the eSIM profile. Installation usually takes only a minute or two.

Usually less than 20 seconds on our partner networks, depending on the coverage where you are. As soon as you receive your QR code, the eSIM is ready to activate.

In your phone's Cellular / Mobile Data settings, choose the eSIM as the line for mobile data. Make sure Data Roaming is turned on for the eSIM when you use it abroad; roaming is included in the plan price.

Yes, with the manual activation code you receive by email, WhatsApp and SMS.

1. Open Settings → Cellular (or Mobile Service).
2. Tap Add eSIM; the camera opens.
3. Tap Enter Details Manually at the bottom.
4. Enter the SM-DP+ Address and the Activation Code. Leave the Confirmation Code empty.
5. Tap Next and follow the steps.

Note: if you see "Unable to Activate eSIM", the eSIM may already be installed on your phone.

Yes, with the manual activation code you receive by email, WhatsApp and SMS. On Android 13 / Pixel:

1. Open Settings → Network & Internet.
2. Next to SIMs, tap +.
3. Tap Download a SIM instead?, then Yes and Next; the camera opens.
4. Tap Need help?, then Enter it manually.
5. Enter the activation code and follow the steps to confirm the plan.

In most cases, no. An eSIM profile can usually be downloaded only once, so please don't delete the eSIM from your phone settings until you've finished using your plan. If you deleted it by mistake, contact our support team.

Most travel eSIMs can't be transferred once they're installed. If you're changing your phone, contact our support team before deleting the eSIM so we can check the options for your plan.

1. Is it on? Make sure the eSIM is installed and turned on.
2. Mobile data line: choose the eSIM for mobile data.
3. Data Roaming: turn it on for the eSIM when you are abroad.
4. APN: usually set automatically; if not, use the APN in your installation instructions.
5. Coverage: check you are in an area the plan covers, then turn Airplane Mode on and off.
6. Restart your phone.
7. Still not working? Contact us with your order number.

1. Make sure you are in a country covered by your plan.
2. Check that the eSIM line is turned on and Data Roaming is on for it.
3. Turn Airplane Mode on and off.
4. Select a network manually in your mobile network settings.
5. Restart your phone.

If it still doesn't work, contact our support team with your order number.

• Turn Airplane Mode on and off to reconnect.
• Select a different network manually in your mobile network settings.
• Make sure the eSIM is the line selected for mobile data.
• Check that you still have data left in the Data Usage tab.
• Coverage can be weaker indoors, so try moving to an open area.

1. Quick resets

• Airplane Mode: turn it on, wait about 30 seconds, then turn it off.
• Restart: turn the phone off, wait a minute, then turn it back on.

2. Network

• Wi-Fi: stay on a stable Wi-Fi connection while the eSIM profile downloads.
• Pick a network yourself: Settings → Cellular → your eSIM → Network Selection, turn Automatic off and choose a supported network. A 4G/5G connection can take 10–15 minutes.

3. Advanced

• Update iOS: Settings → General → Software Update.
• Check the phone is unlocked: Settings → General → About → Carrier Lock must say "No SIM restrictions".
• Reinstall the eSIM: delete it in Settings → Cellular, restart, then scan the QR code or enter the details again. Some eSIMs can only be installed once, so ask us before deleting it.
• Reset Network Settings: Settings → General → Transfer or Reset iPhone → Reset → Reset Network Settings. This also removes saved Wi-Fi passwords and VPN settings.

Tried everything? Contact our support team.

Very secure: an eSIM data connection is much safer than public Wi-Fi and works for everything from calls and email to video meetings and company VPNs. Our network encrypts data on its way between your device and its destination.

KNET, Visa, Mastercard, Apple Pay, Samsung Pay and Google Pay. In the app you can also pay with your Datasky Wallet balance.

First check your email (including the spam folder) and the eSIM tab in the app. If it's still missing after a few minutes, contact us on WhatsApp or by email with your order number and we'll help you right away.

If your plan doesn't work or can't be installed on your device, you get a 100% refund. This applies to faulty plans with no data used.

A prepaid plan that has used more than 10% of its data counts as activated and can't be refunded. Read the full refund policy.

Yes. Prepaid plans end automatically after their validity period, unless you add more data. If your eSIM hasn't been activated yet, you can cancel the order for a full refund.

Note: we review every cancellation and refund request by hand.

Open the Data Usage tab in the Datasky app to see the remaining data and expiry date of your eSIMs. You can also use the usage link sent with your order confirmation.

Open the Top Up tab, enter your eSIM number (or choose one saved in your account), pick a plan and pay. The new data is added to the same eSIM.

Open the side menu, tap "Search Order", enter your order details and tap "Add To My Account". Your eSIM will then appear in the eSIM tab.

The wallet is store credit. Add funds from "My Wallet" with KNET, cards, Apple Pay, Google Pay or Samsung Pay, then use your balance at checkout for plans and top-ups. Wallet top-ups are generally final and are only refunded in case of a technical error.

You earn 4 reward points for every 1.000 KWD spent on qualifying orders in the Datasky app. Orders that use a coupon code don't earn points. You can convert your points into wallet balance from "My Wallet" (1 point = 0.015 KWD).

When the referral program is available, share your code from the "Invite friends & earn" card on the Home page. Your friend gets 15% off their first order (minimum 5.000 KWD) and you receive 2.000 KWD in your wallet. The reward can be earned once per user.