Datasky Refund Policy سياسة الاسترداد الخاصة بشركة داتا سكاي

1Refund Eligibility Conditions

To be eligible for a full refund, your request must meet the following conditions:

• The eSIM must be unused: No data from the plan should have been consumed. If any data has been used, the eSIM plan is considered activated and is not eligible for a refund.
• Request Timeframe: The refund request must be submitted within 30 days of the original purchase date.

2How to Request a Refund

To initiate a refund request, you must contact our customer support team through one of the following official channels:

• Email: Send an email with your order details to support@mydatasky.com.
• WhatsApp: Send a message to our support line at +965 6041 0386.

Please include your order number and the reason for the refund request to help us process your request quickly.

3Refund Processing and Notification

• Approval Notice: Once you submit your request, our team will review it. You will be notified after your refund request has been approved.
• Processing Time: Upon approval, the refund will be processed within a maximum of 3 business days.
• Method of Payment: If you paid by card (KNET, Visa or Mastercard), the refund will be issued back to the same card used for the original purchase. If you paid with your Datasky Wallet balance, the refund will be returned to your wallet.
• Currency of Refunds: Card refunds are issued in the same currency and for the same amount you originally paid. Datasky is not responsible for differences caused by changes in exchange rates, or by fees charged by your bank or card issuer, between the purchase and the refund. Refunds to your Datasky Wallet are credited in Kuwaiti Dinar (KWD) for the KWD amount originally deducted from your wallet.

4Wallet Balance Refunds

We understand that sometimes you may wish to withdraw funds added to your Datasky Wallet. Refunds for wallet top-ups are subject to the following specific conditions:

• Unused Balance Only: Refunds can only be processed for the full amount of a specific top-up transaction if that balance remains completely unused. If any portion of a top-up has been spent, the remaining balance from that specific transaction is non-refundable.
• Timeframe: Refund requests for wallet top-ups must be made within 30 days of the top-up transaction date.
• Processing Fee: We reserve the right to deduct any payment processing fees incurred during the initial top-up transaction from the refund amount.
• Method: Refunds for wallet balances will be returned to the original payment method used for the top-up, in the same currency and for the amount originally paid, and the KWD amount credited for that top-up will be removed from your wallet. We cannot transfer wallet balances to other user accounts or refund via a different payment method.

5Non-Refundable Cases

A refund cannot be issued in the following cases:

• If the eSIM plan has been used and any amount of data has been consumed.
• If the refund request is submitted more than 30 days after the purchase date.
• If the eSIM has been canceled for any reason. This includes, but is not limited to, violations of our terms of service.
• If the eSIM plan has expired.